Guests are allowed to reschedule their HORISEN High Dining experience up to 4 hours prior to their reservation time. However, a 50% charge will be applied for rescheduling.
In case of cancellation by the customer, no refund will be provided.
If the HORISEN High Dining experience is cancelled due to strong winds, rain, thunder & lightning, or other bad weather, guests will be offered a full refund or the option to reschedule their experience.
We highly recommend our guests to check the weather conditions before their reservation and contact us in case of any concerns or questions.
Please note that the above policy is subject to change at any time without prior notice. Guests are advised to regularly review the policy for any updates.
Thank you for choosing HORISEN High Dining. We look forward to providing you with a unique and unforgettable dining experience in the sky.